At TESS, we understand that when production stops, every minute counts. That’s why we’re committed to doing everything we can to help our customers get back up and running as quickly as possible.

Late one Friday evening at 10pm, we received an urgent call from a well-known multinational food processing company. Three production lines had come to a standstill due to the failure of a critical component, with losses running into tens – potentially hundreds – of thousands of pounds.

The required parts weren’t available anywhere in the UK, but we discovered they were in stock at another facility in mainland Europe.

Without hesitation, one of our team flew to Switzerland before taking a two-hour taxi journey into France to collect the parts. Less than 24 hours after receiving the call, the components had been delivered, allowing production to resume and saving the customer an estimated four additional days of lost production.

For us, this wasn’t about going above and beyond – it was simply about doing what was needed.

It’s a perfect example of the service our customers have come to expect from TESS. If the products you need are available, we’ll do everything we can to source them and deliver them as quickly as possible. Because when your business depends on it, so do we.