FAQ

If we can source the item immediately, we can usually have it delivered direct to you  within hours/ same day. If necessary, to your plant out of hours.

Yes. Our experienced team regularly assists customers who know what they need a product to do but don’t have the exact specification or part number. We’ll work with you to understand your requirements and identify the most suitable solution.

Yes we provide an out of hours service phones are diverted to a member of staff out of hours.

We understand that some requirements simply can’t wait. Our team is committed to responding promptly to urgent enquiries and will always do everything possible to source the products you need within the required timeframe.

Yes. Many of our customers use Tess as a single point of contact for multiple procurement requirements. Rather than dealing with several suppliers, we can manage the sourcing process on your behalf, helping to save time and simplify procurement.

We hold consumable spares and can also hold critical spares for our customers if required.

In many cases, yes. Our extensive supplier network and industry knowledge allow us to assist with sourcing products that may be difficult to obtain through traditional channels. If a direct replacement isn’t available, we’ll help identify suitable alternatives wherever possible.

Yes. We work with organisations of all sizes, from small businesses requiring occasional support through to larger companies with dedicated procurement, engineering and maintenance teams. Regardless of size, every customer receives the same high level of service.

If a product is unavailable, we’ll work proactively to identify alternative options that meet your requirements. Our goal is always to help you find the most suitable solution while minimising delays and keeping your operations moving.

Yes. We regularly support customers with both planned maintenance activities and urgent breakdown situations. Whether you’re preparing ahead or responding to an unexpected issue, our team can help source the products you need.

Working with Tess gives you access to a vast supplier network through a single trusted point of contact. Rather than spending valuable time sourcing products from multiple suppliers, we can manage the process for you, helping save time, reduce administration and provide access to the right products, at the right price, when you need them.